SecureDesk demo
Architecture and safety
How the portfolio demo uses grounded AI assistance responsibly.
Portfolio demo. Fictional data only. AI suggestions require human review.
The problem this demonstrates
Support specialists turn incomplete issue reports into categories, troubleshooting steps and actionable handoffs. This application demonstrates how AI can prepare those decisions from fictional SecureDesk documentation without automatically sending or resolving anything.
Technology stack
- Next.js and TypeScript
- Tailwind CSS
- Cloudflare Workers and D1
- OpenAI structured responses
Safety and cost controls
- Only seeded fictional tickets can be analyzed.
- API keys are stored as Cloudflare secrets and never exposed to the browser.
- Saved analyses are reused instead of repeatedly calling the model.
- Cloudflare rate limits protect public analysis and feedback requests.
Privacy statement
All tickets, people, companies and knowledge content shown in this application are fictional sample data created for demonstration.